Privacy Policy

1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Submit a contact form or request a quote
• Call or email us directly
• Apply for a job through our careers page
• Subscribe to our communications
• Engage with us on social media

The personal information we may collect includes: full name, company name, email address, phone number, mailing address, project location and details, job application information, and any other information you choose to provide.

Technical Information

When you visit our website, we automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website or search terms
• Device type (desktop, mobile, tablet)

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors use our site
• Preference cookies: Remember your settings and preferences
• Marketing cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

Analytics

We may use third-party analytics services such as Google Analytics to help us understand website usage patterns. These services collect information about your use of our website and may combine it with information from other websites you have visited. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Prepare and deliver project quotes and proposals
• Process job applications
• Communicate about ongoing projects and services
• Send service updates and relevant information
• Improve our website and services
• Comply with legal obligations
• Protect the security of our website and business

Marketing Communications

With your consent, we may send you marketing communications about our services, industry news, and company updates. You can opt out of marketing communications at any time by contacting us at info@kelleywaterllc.com or by following the unsubscribe instructions in any marketing email.

3. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business, including:

• Website hosting and technology providers
• Email service providers
• Analytics providers
• Customer relationship management (CRM) systems
• Accounting and business management software

We require all third-party service providers to maintain appropriate security measures and to use your information only for the purposes we specify. We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption for data transmission, secure server infrastructure, access controls and authentication requirements, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Contact form submissions are typically retained for 3 years. Project-related information is retained for 7 years in accordance with business and legal requirements. Job applications are retained for 1 year unless you are hired.

6. Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe we may have collected information from a child under 13, please contact us at info@kelleywaterllc.com.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to correct inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to object to or restrict certain processing
• The right to data portability
• The right to withdraw consent at any time

To exercise any of these rights, please contact us at info@kelleywaterllc.com or by mail at 5175 Clay Ave SW, Grand Rapids, MI 49548. We will respond to your request within 30 days.

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to know whether personal information is sold or disclosed, the right to opt out of the sale of personal information, the right to equal service and price, and the right to deletion of personal information. We do not sell personal information to third parties. To exercise your California privacy rights, contact us at info@kelleywaterllc.com.

Michigan Consumer Rights

Michigan residents are protected by the Michigan Consumer Protection Act and other applicable state laws. We comply with all applicable Michigan privacy and consumer protection requirements. If you have concerns about how we handle your personal information, you may contact the Michigan Attorney General's Consumer Protection Division.

8. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.